Support & Help

First, make sure Bluetooth is enabled on your iPhone (Settings → Bluetooth). The treadmill must be powered on and in pairing or idle mode — consult your treadmill's manual. Stand within 2–3 metres of the treadmill and open the Devices screen in Treadmill Pro, then pull down to trigger a fresh scan. If your model does not appear in the supported device list, your treadmill may use a proprietary protocol. Email us at treadmill@supafast.tech with your treadmill brand, model name, and model number (usually on a sticker on the machine), and we will investigate adding support.

Treadmill Pro supports any treadmill that broadcasts the FTMS (Bluetooth Fitness Machine Service) profile, as well as many models with proprietary protocols including WalkingPad (Xiaomi / KingSmith), Gymax, BH Fitness, Bluefin, Bowflex, and others — over 99 models in total. The supported model list is updated regularly. If your treadmill is not listed, email us the brand and model and we will look into adding compatibility.

During first setup the App will ask for HealthKit permission. If you skipped that step or revoked it later, you can restore it any time: open the iOS Settings app → Privacy & Security → Health → Treadmill Pro, and enable Read and Write access for the data types you want to share. Once granted, completed workouts will be written to the Health app automatically, and live heart rate from your Apple Watch will be shown during workouts.

Subscriptions are billed through your Apple ID and managed entirely through Apple. To cancel or change your subscription: open the Settings app on your iPhone → tap your name at the top → Subscriptions → Treadmill Pro. From there you can cancel or switch between plans. Cancellation takes effect at the end of the current billing period — you keep Pro access until that date. For refund requests, visit reportaproblem.apple.com. We do not process refunds directly.

You can delete your account directly in the App: go to Settings → Account → Delete Account and confirm. This permanently removes your account identifier, workout history, treadmill preferences, and settings from our servers within 30 days. If you have trouble using the in-app option, email treadmill@supafast.tech with the subject "Delete My Account" from the email address associated with your account. Note: workout records you have already written to Apple Health are stored by Apple on your device and are not deleted by this process — you can remove them from the Health app manually.

Email treadmill@supafast.tech and include: a description of the issue or the treadmill brand and model number, your iPhone model, iOS version, and Treadmill Pro app version (visible in Settings → About). For connectivity bugs, a screenshot of the device scan screen and your treadmill's Bluetooth name (visible in your iPhone's Bluetooth settings) are especially helpful. We prioritize both bug fixes and new treadmill models based on user demand.

Yes. If you have an Apple Watch paired to your iPhone and have granted HealthKit permission, Treadmill Pro reads your live heart rate from the Watch during active workout sessions and displays it on screen. Heart rate samples are also saved to Apple Health as part of the completed workout record.