Refund Policy

Card purchases through our checkout

This policy covers purchases you make by card through our own checkout page, processed by Stripe. If you bought through the App Store or Google Play instead, skip to the section below: that payment goes to Apple or Google, not to us, so we cannot refund it ourselves.

Monthly subscription

If you have not had a free trial before, the monthly plan starts with a 3-day free trial, the same as in the App Store. Your card is charged when the trial ends, and then once a month.

You can cancel at any time: in the app, open Account and tap Manage card subscription. Cancelling stops future renewals, and you keep access until the end of the period you already paid for. Cancel during the free trial and you are not charged at all. If the app did not work with your treadmill, write to us within 14 days of the charge and we will refund that period.

Lifetime purchase

If the app did not work with your treadmill, write to us within 14 days of the charge and we will refund it.

How to request a refund

Email contact@treadmillpro.app with the email address you used at checkout and a short description of the problem.

App Store and Google Play purchases

Purchases made through the App Store or Google Play are refunded by Apple or Google, not by us, because we never see that money. To request a refund for an App Store purchase, visit reportaproblem.apple.com. For a Google Play purchase, request it at play.google.com/store/account/subscriptions.

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SupafastTech LLC · treadmillpro.app